The Via converter may have trouble converting certain elements. If you are trying to import an “Office 2013” document and the original page layout is affected when displayed in Via, save your file in “97-2003” format. You can also convert your “Office” (Word, PowerPoint, Excel, etc…) documents in “PDF” format either directly from Word or using a utility of your choice. If you are having problems with a “PDF” document, make sure the document is not secured. If the document seems to be blocked at 1%, first, try to delete the document blocked at 1% and then import another type of document (for example, an image or Word file). If the problem persists, contact the SVI eSolutions technical support team.