Can I change my personal or permanent activity in order for it to use the new Via version ?
Yes, you can migrate your permanent or personal activities…
Can I change the duration of an activity or the selection of participants even if it has already begun ?
Yes. The duration can be changed if you have…
Can I delete an activity that has already been held ?
Yes. Just click on “delete” in the activity details…
Can I hide the name of participants to maintain confidentiality ?
Yes, it is possible by setting the activity in…
Can I present all the documents used in the workshops in the main room ?
Once the workshops are completed, it is very simple…
Can I print out my reports on survey results in colour ?
Yes, the results of the reports are printed in…
Can I select more than one user simultaneously when I link my participants to an activity ?
Simply press and hold the “Ctrl” button on your…
Can the participants of my activity connect themselves before the activity starts ?
By default, the “Access” button becomes available thirty (30)…
Can we invite participants when we are already in an activity ?
Yes. You can quickly invite participants by clicking on…
Can we receive invitation emails at various email addresses ?
Unfortunately no. You can only enter one email address…
How can I change the status of a participant to a leader status once the activity has already begun ?
The host can change the status of a participant…
How can I distribute the same document in my workshops ?
Just check the Post in workshopsbutton in the content…
How can I lower my hand and thereby reinitialize my status ?
You just have to click again on the “Share…
How can I use my Web camera microphone without introducing audio feedback ?
If you are using your speakers, make sure to…
How can I view the recording of a past activity ?
The viewing of recordings must first have been authorized…
How can we give a participant the use rights to the devices ?
You must click on the appropriate box in the…
How do I download the documents that the host has made available ?
You must consult your calendar from the “My activities”…
How do I expand or reduce people’s cameras at the top of my screen ?
Use the colour strip located right under or beside…
How do I import my documents in my Via activity ?
You can submit the documents directly from your home…
How do I send a message to a user through the management platform ?
You can send messages to other Via users from…
How many cameras can be activated simultaneously in Via ?
Theoretically, the Via platform does not impose any limits…
I am at home, using a VPN connection at work to access my emails. Can I access Via through VPN ?
This depends on the VPN setup. It may work…
I click on the microphone or camera button but it is greyed out and nothing happens. How do I activate my microphone ?
You must have the necessary rights to open your…
I forgot my password and/or username. How can I retrieve my access information ?
In this case, you must use the “Forgot your…
I have received my Via login information but why does the temporary password not work ?
You might have made a mistake or the temporary…
I’m accessing Internet using a “Terminal Server”. Will I still be able to use Via ?
The devices connected to your computer (such as your…
Is a satellite, USB mobile or cellular (3G/LTE) connection enough for a Via activity ?
We do not recommend those types of connections. Most…
My microphone is working but people are telling me that they do not hear me well or that I have a distorted voice. Why is that ?
Some sound effects may be added to your voice…
My organization/school uses an online learning platform (moodle, sakai, etc.) that manages online activities. What is the login procedure in this case ?
You must connect with your mobile device from the…
My organization/school uses an online learning platform (moodle, sakai, etc.) that manages online activities. What is the login procedure in this case ?
You must connect with your mobile device to your…
My Web camera refuses to work, what can I validate ?
If you try activating your camera in the virtual…
The output volume of my headset is low. How do I increase it ?
Three volume controls can be available to adjust the…
There are no visible colours to identify the connections behind my computer. How do I differentiate the plugs ?
For sound cards that are not colour coded, a…
What amount of bandwidth should I plan for my Via activities ?
The approximate amount of bandwidth used can be evaluated…
What are the various types of recordings proposed when I create an activity ?
“Unified” means that there will only be one recording….
What can I do if the sound is coming from my speakers instead of my headset?
Following the Flashplayer version 27 update, you could be…
What do I do if the screen sharing option does not work ?
You can use the screen sharing option by using…
What do I have to do for participants to be able to download a copy of a document onto their computer ?
In the presentation section and then “Manage content” section,…
What is the advantage in using the “My contents” tab ?
You can add several documents simultaneously and sort them…
What is the difference between a participant, collaborator, coordinator, administrator and financial manager ?
You can view a document explaining the rights of…
What is the difference between a user with a registered profile and a guest ?
Users with a registered profile have access to all…
What is the difference between an activity with the “Voice over IP” and “Voice over the phone” audio ?
The “voice over IP” audio requires a microphone that…
What is the difference between the “Message to all” and “Send invitations” buttons ?
Available on the activity’s details page, the “Message to…
What is the difference between the participant and the leader roles ?
Here are the main difference between both roles: Participant:…
What is the video surveillance mode ?
When using the videosurveillance mode, the participants’ cameras are…
What should I do if my microphone is properly connected to my computer but does not work in the setup wizard ?
First check if the mute button is activated on…
What type of Internet connection do you recommend ?
A high speed Internet (5 Mb/sec) wired connection is…
When I make annotations in a PowerPoint or PDF document in Via, are they saved in the document ?
No. Actually, annotations are kept on the document presentation…
When I try to access my activity on macOs with Safari, the page stays blank and nothing appears, why ?
If you are seeing a blank page, you probably…
When I try to access my activity on Windows, the page stays blank and nothing appears, why ?
If you are seeing a blank page, you probably…
When sharing a URL, do participants see what I am doing on screen on the website ?
No. This function sends all participants to a given…
Where can I find a resource to explain how to activate my devices, chat, etc. ?
There is a user guide that explains ViaMobile functions…
Why am I constantly ejected from my Via activity ?
First of all, invitations are meant for only one…
Why am I sometimes disconnected even though I am using a high speed connection ?
Other users may be using your connection and this…
Why are Wifi connections not recommended for virtual activities ?
Although their performance may be acceptable, wireless connections are…
Why can I not print the document displayed with the button provided ?
Make sure the right printer is selected in Windows….
Why can I not see the recording of my course again ?
If you cannot access the activity recordings, it is…
Why can I not write a chat message to all users connected or to a specific user in private ?
The activity presenter or any leader can manage the…
Why can participants not see the video on their mobile devices ?
You must first activate the mobile compatibility of webcams…
Why do I get an error message when I try to import certain PowerPoint, Word, Excel or PDF documents ?
The Via converter may have trouble converting certain elements….
Why do I hear an echo when I speak into my microphone ?
An echo is most often caused by a participant…
Why do I only see a black image instead of my video image when I activate my camera ?
Your Web camera can only be used in one…
Why do people tell me that they can hear me very faintly when my volume is cranked up to the maximum ?
The volume of your microphone works independently from the…
Why do the connectors on my computer’s sound card have different colours ?
The green represents the audio output of your computer….
Why does an error message indicate that all ports have been tested and that I cannot connect myself ?
This occurs because of the security of your organization’s…
Why does my document appear in brown when I try to import it into my activity ?
The documents appearing in brown in the document management…
Why does my microphone not work even after completing the assistant wizard successfully ?
Make sure your microphone is activated and coloured in…
Why does the sound come out through the speakers even when my earphones are plugged in ?
Most sound cards only have one audio output. If…
Why does the sound often cut off, even for a few seconds sometimes ?
Check your bandwidth indicator (coloured band next to your…
Why does the video image from my camera seem pixelized and blurred despite the good quality of my camera ?
It may be perfectly normal that when you move,…
Why is my camera activated in a small square in the top left-hand corner ?
When the host or a leader activate his/her camera…
Why is the “Cannot display page” message displayed when I try joining a Via activity ?
We recommend that you check the URL address entered…
Why is the microphone button in the top left-hand section greyed out? Why can I not activate it ?
The host or any leader can manage the rights…
Why is the sound of poor quality when I speak into my microphone ?
Headsets fitted with 2 wires use your computer’s sound…
Why is the video file I have imported into my activity of lesser quality than the original ?
There are three multimedia profile quality categories: low, average…
Why is the window of my Via activity not displayed (or is simply a blank page) when I click on the “Access the activity” link ?
Your browser security may be too high, anti pop-up…
Will the recordings made in past versions be available on mobiles in the new interface ?
Recordings produced in versions 6.5 and – will be…
