Login and access
How can I view the recording of a past activity ?
The viewing of recordings must first have been authorized…
I am at home, using a VPN connection at work to access my emails. Can I access Via through VPN ?
This depends on the VPN setup. It may work…
I forgot my password and/or username. How can I retrieve my access information ?
In this case, you must use the “Forgot your…
I have received my Via login information but why does the temporary password not work ?
You might have made a mistake or the temporary…
I’m accessing Internet using a “Terminal Server”. Will I still be able to use Via ?
The devices connected to your computer (such as your…
Is a satellite, USB mobile or cellular (3G/LTE) connection enough for a Via activity ?
We do not recommend those types of connections. Most…
What amount of bandwidth should I plan for my Via activities ?
The approximate amount of bandwidth used can be evaluated…
What type of Internet connection do you recommend ?
A high speed Internet (5 Mb/sec) wired connection is…
When I try to access my activity on macOs with Safari, the page stays blank and nothing appears, why ?
If you are seeing a blank page, you probably…
When I try to access my activity on Windows, the page stays blank and nothing appears, why ?
If you are seeing a blank page, you probably…
Why am I constantly ejected from my Via activity ?
First of all, invitations are meant for only one…
Why am I sometimes disconnected even though I am using a high speed connection ?
Other users may be using your connection and this…
Why are Wifi connections not recommended for virtual activities ?
Although their performance may be acceptable, wireless connections are…
Why does an error message indicate that all ports have been tested and that I cannot connect myself ?
This occurs because of the security of your organization’s…
Why is the “Cannot display page” message displayed when I try joining a Via activity ?
We recommend that you check the URL address entered…
Why is the window of my Via activity not displayed (or is simply a blank page) when I click on the “Access the activity” link ?
Your browser security may be too high, anti pop-up…
