What should I do if my microphone is properly connected to my computer but does not work in the setup wizard ?

By on 10 September 2016

First check if the mute button is activated on the side of the headset or the switch on the wire of the headset.

You may also have to select the right recording device manually on the control panel of your computer. Here are the steps to follow depending on your operating system:

Windows 10 :

  • Click on the “Start” menu
  • Select “Settings”
  • Click in the “Search” field
  • Enter “Control Panel”
  • Click on “Sound”. If that option is unavailable, make sure the display is in small or large icons (on the top, to the right of the control panel).
  • Click on “Recording”, select the device to use and then click on the “By default” button. To adjust the volume of your microphone, click on the “Properties” button and then on the “Levels” tab. Make sure no volume control is on mute and avoid using the microphone amplifier for better sound quality.

Windows 8:

  • Click on the top right-hand corner of your screen
  • Click on “Search”
  • Type “Control Panel”
  • Click on “Sound”. If that option is unavailable, make sure the display is in small or large icons (on the top, to the right of the control panel).
  • Click on “Recording”, select the device to use and then click on the “By default” button. To adjust the volume of your microphone, click on the “Properties” button and then on the “Levels” tab. Make sure no volume control is on mute and avoid using the microphone amplifier for better sound quality.

Windows Vista and 7:

  • Click on the “Start” menu
  • Click on “Control Panel”
  • Click on “Sound”. If that option is unavailable, make sure the display is in small or large icons (on the top, to the right of the control panel).
  • Click on “Recording”, select the device to use and then click on the “By default” button. To adjust the volume of your microphone, click on the “Properties” button and then on the “Levels” tab. Make sure no volume control is on mute and avoid using the microphone amplifier for better sound quality.

Windows XP:

  • Click on the “Start” menu
  • Select “Settings”
  • Click on “Control Panel”
  • Click on “Sound and audio devices”. If that option is unavailable, click on “Classic display” in the top left-hand corner of the control panel.
  • Click on the “Audio” tab. Under the “Audio recording” section, a scroll-down menu indicates which device is active. To set the sound level and select the right device control, click on the “Volume” button in this same section. The “Selected” box should be checked in the microphone column. Make sure no volume control is set to mute.

Mac :

  • Click on the “Apple” menu
  • Click on “System preferences”
  • Click on “Sound”. In the “Input” tab, select the right microphone to use and adjust the volume level. Also, make sure the “Silence” box is not checked.

If you are using Google Chrome, make sure there are no bars at the top of your browser also requesting authorization to access the camera and/or microphone. If there is a bar, click on “Authorize”.