If your camera displays a black screen, make sure that Skype or any another software possibly using your camera is not opened at the same time as Via. If that is the case, close that software, exit the meeting and re-access the meeting.

If it still does not work, here are a few things to check:

• Within the activity itself, make sure you have allowed to access your camera and microphone. Right click / Settings
  Make sure the “Allow” and “Remember” boxes are checked.
• In the Adobe Flash Player settings, make sure the webcam used in the camera tab is the right one.
• If you are using Firefox, Safari, Internet Explorer or Edge … please make sure you are using the latest version of Adobe Flash Player. Do the update if necessary by going accessing the following page: https://get.adobe.com/fr/flashplayer/
• If you are using Chrome, make sure to allow access to the camera and microphone by clicking on the camera icon on the right of the address bar when you are at step 5 of the setup wizard (https://assistance.sviesolutions.com/index.php/assistant-de-configuration/).
• In the window that appears, make sure the “Always allow https://via.sviesolutions.com to access my camera and microphone” box is checked. If not, click on the box.