To access the recordings, go to the “My activities” section and click on the title of the desired activity. In the list of recordings, beside the name of the recording you wish to export, click on the button with the double arrows under “View/Export” to start watching the video. Once in the recording interface, select the “Edition mode” option.

At the bottom of the screen, there are 2 white cursors on the right and left of the playback window. They will help you adjust the beginning and end of your recording to keep only the relevant part of your video if that is what you want. Remember to click on the “Save” button to apply the changes. Then click on “Export” on top, to the right of the interface with the serrated wheel. In the right panel, select the desired export format(s) and then click on “Export”.

Once the export has been launched on our servers, you can simply close this window and exit the recording window as well. The export can take several minutes or even hours before completion, depending on the duration of your recording.

To recover your video file once the export is completed, go back to the list of recordings available in the activity details, then click on the down arrow in the “Download” column beside the name of your recording.

If you do not see the Download button once the video has been exported, you may not have the authorization needed for it. Contact your Via administrator for more details on the matter.
For more information on recordings, go to the last pages of your user guide.